Service Management

Service Order Management in Microsoft Dynamics NAV allows you to provide after sales service to customers, in order to meet contractual obligations regarding the service of items, and track the profitability of providing this service.

Manage contracts, SLA's and waranties to anticipate Service calls, records actual response times, customer preferences for technicians and service appointments as well as tracking the profitability of these contracts.

Register and track serviced equipment, including site locations, components, loaned equipment, and repair or replacement history.  Speed troubleshooting by capturing previous service activities and providing guidelines and procedures for solving future service issues